Salem Al Housani, acting Deputy Director General of the UAE’s Telecommunications Regulatory Authority – Information and mGovernment Sector. In his position, Al Housani directly oversees the sector that is responsible for the smart transformation in the UAE federal government. The significance of this sector stems from its vital role in developing and overseeing the implementation of the smart government strategy in the UAE, with its vision ‘A Smart Government Designed for You’. Since the launch of federal smart government in 2013, the sector has been coordinating and orchestrating the efforts of the government entities to achieve qualitative transformation in the ways and channels of government service provisioning. This comes in line with the directives of the UAE leadership stating that the smart government must be hospitable like hotels, be available 24/7 like airline agencies and be quick and interactive to achieve the ultimate goal of shifting from customer satisfaction to customer happiness.